Posted October 6, 2021

Hy-Brid Lifts revamps service offerings

Hy-Brid Lifts is changing its service department to improve customer response times, providing quicker access to important machine information and educating users.

Hy-Brid Lifts first launched custom QR codes in 2019, giving mechanics quick and simple access to all product manuals, pre-start inspections, safety instructions and more. Hy-Brid Lifts recently added a feature to the QR code to submit service tickets directly from the QR webpage.

“Adding QR codes to all of our machines made it that much easier for users to find the information needed to service and maintain Hy-Brid Lifts,” says J.J. Beimborn, service manager. “The new ticket submission feature streamlines the entire process. It’s an easy-to-use resource for customers to quickly provide all the information our service team needs to properly troubleshoot any unforeseen issues.”

Simplifying ticket submission along with the continued expansion of the service team actively decreases wait times throughout the department and allows service representatives to dedicate more time to cases. This additional time can be spent training customers on maintenance best practices to keep their machines up and running for years to come.

“Our training program equips customers with the knowledge and hands-on experience to maximize their equipment’s potential,” says Beimborn. “We are making the necessary resources more readily available to users and enabling customers to maintain larger fleets with more uptime out of each machine.”

Available to qualified distribution partners, the Hy-Brid Lifts comprehensive on-site training program covers a wide range of topics from drive and steer usage to hydraulic and electrical maintenance. Field Day, the manufacturer’s blog dedicated to service-related topics, features updated training resources that include maintenance tips, service guides and how-to videos, giving technicians on-demand access to critical service information.