Deutz and Empower Rental Group enter national service agreement
Deutz Corporation has entered into a national service agreement with Empower Rental Group that is headquartered in Franklin, Tennessee and has has 35 locations across 11 states in the Southeastern United States.
The agreement establishes Deutz Power Centers as Empower’s preferred vendor for equipment maintenance, inspection and service support, and is designed to streamline service response, reduce downtime and help Empower keep its rental fleet operating at peak performance year round.
“Our relationship with Empower is grounded in a shared commitment to reliability, responsiveness and full-service support,” says Ryan Merry, regional director of Eastern Power Center Operations for Deutz Corporation. “We’re proud to work closely with Empower, support their teams and help keep their rental equipment operating reliably and efficiently for customers throughout the Southeast.”
As part of the agreement, DEUTZ Power Centers will offer Empower Rental Group and its customers:
- 24-hour response and diagnostics, with rapid dispatch capabilities
- Annual inspections and afterhours service
- A “Lease a Technician” support model
- In-market mileage incentives
- Support during hurricanes and other emergency situations on an as-needed basis
The agreement also includes a collaborative forecasting process to optimize service volume and cost efficiency, as well as performance standards related to response times, documentation, technician professionalism and communication protocols.
Empower Rental Group began with just three locations in 2021, with the goal of providing both great customer service and a broad range of available equipment, something other rental businesses can struggle to deliver. The company provides itself on being a local, “no-excuses” rental partner throughout the Southeast, a key market for Deutz.
“We’ve built our reputation on the strength of our Deutz Power Centers, and this partnership allows us to bring that same high level of service to other organizations,” Merry said. “Working with Empower as their exclusive service provider is a natural next step in our expanded approach.”
www.deutzsupport.com/locations/
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