Riwal enters into global partnership with SmartEquip
SmartEquip will provide technological support for Riwal's parts and service operations at 57 locations in 16 countries, including across Europe, the Middle East and India.
Riwal will utilize SmartEquip’s Enterprise application to automate and streamline orders for spare parts and materials. The SmartEquip implementation is slated to go live in Spain first and is expected to roll out across the entire company globally within 18 months.
Søren Rosenkrands, Riwal’s COO comments: “SmartEquip’s online parts ordering system will allow us to increase efficiency by reducing costs associated with internal service, parts inventory, and back-office. In addition we will be able to improve our service even further as SmartEquip will enable us to increase fleet availability and uptime for our customers.”
Norty Turner, Riwal’s CEO adds: “The investment should be seen in the context of ‘The Riwal Way’ project to increase our operating efficiency and improve customer service. We see SmartEquip as a natural extension of that journey. The Riwal Way has increased our efficiency and our ability to deliver the best customer experience.”
“By actively supporting its global equipment footprint, we will increase equipment uptime, while also reducing the cost of fleet service and spare parts transactions, both for Riwal and also for its preferred suppliers,” adds Dr. Alexander Schuessler, SmartEquip’s founder and president of its International Group. “We are proud to have been included in the company’s ‘Riwal Way’ project – which already has proven to be very successful in increasing operating efficiency and improving customer service.”
About Riwal
The Riwal Holding Group, established in 1968 and headquartered in The Netherlands, is an international rental and sales specialist of aerial work platforms, telehandlers and power generators. Riwal employs more than 1400 people and has operations in 16 countries.
About SmartEquip
SmartEquip is the leading global standard for parts and service process improvement for fleet owners of construction equipment. The SmartEquip Network connects fleet owners to manufacturers and their dealers with real time access to critical parts and service information. It helps fleet owners generate more profit from their equipment by automating and accelerating the service workflow, increasing asset availability and revenue. The network streamlines the service process, eliminates order errors, improves technician wrench-time and greatly reduces equipment down time. SmartEquip currently supports more than 200 OEM brands, with more than 40,000 users across more than 5,000 locations across North America and Europe. SmartEquip recently surpassed 1.5 billion Euro in transactions and is staffed by veterans of the construction and software industry.
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